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MIRCHETTI SUPPORT

How can we help?

Find quick answers about delivery, returns, guarantees and your Mirchetti cooling products.

Free UK delivery · 30-day returns · 2-year guarantee

Delivery & Shipping

Free UK delivery on every order. Check processing times, tracking and delivery estimates.

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Returns & Refunds

Changed your mind? Learn how 30-day returns work and how to start a return.

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Product Help

Get answers about cooling fans, CoolRest, charging, noise levels and product care.

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Contact Support

Need help with an order or guarantee claim? We’ll point you in the right direction.

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Frequently asked questions

How long does delivery take?

Orders placed before 22:00 are processed the same day and dispatched the next day, with delivery typically two days after dispatch. Exact estimates are shown at checkout.

Is UK delivery free?

Yes — UK delivery is free on every order, with no minimum spend.

Can I return my order?

You can return unused items in their original packaging within 30 days. See our refund policy for full details and how to start a return.

What if my item arrives damaged or faulty?

Please get in touch through our contact page with your order number and a photo, and we’ll arrange a replacement or refund.

Do Mirchetti products include a guarantee?

Every Mirchetti cooling product includes a 2-year guarantee as standard, in addition to your statutory rights.

How do I contact support?

Use our contact page and we’ll get back to you as quickly as we can.

Still need help?

Our team is happy to help with orders, returns and guarantee claims.

Contact us

Free UK delivery · Secure checkout · 30-day returns · 2-year guarantee